HELP & FAQ

WHAT'S INCLUDED

Our Move-In / Move-Out Cleaning is a thorough, top-to-bottom service designed to prepare an empty home for new occupants, final turnover, or listing readiness. This service focuses on detailed cleaning of all accessible surfaces, fixtures, appliances, and interior spaces to leave the home fresh, clean, and move-ready.

To ensure the best results, the home must be completely vacant, with electricity and water available, and no movers, contractors, or tradespeople present during the cleaning.

If the home has heavy buildup, neglect, or has not been professionally cleaned recently, additional time may be required to meet MapleLawn’s quality standards. In these cases, we may need to add a Deep Clean service to your cleaning order to allow our cleaners the time needed to complete the work properly.

All Rooms

  • Vacuum, sweep, and mop floors

  • Dust all accessible surfaces

  • Remove cobwebs

  • Clean baseboards (reachable)

  • Clean window sills and ledges

  • Dust vents and blinds

  • Clean light switches and door handles

  • Dust and wipe interior doors and door frames

  • Blinds are dusted only; fragile blinds are not wiped to prevent damage

Bedrooms & Living Areas

  • Dust furniture and surfaces

  • Vacuum carpets and rugs

  • Clean baseboards and corners

Bathrooms

  • Clean and disinfect sinks, countertops, tubs, and showers

  • Scrub toilets and fixtures

  • Clean mirrors

  • Mop and disinfect floors

  • Clean inside cabinets and drawers

  • Remove cobwebs

  • Clean light fixtures (reachable)

Kitchen

  • Clean and disinfect sinks, countertops, and fixtures

  • Clean appliances inside and out (refrigerator, oven, microwave)

  • Clean inside cabinets and drawers

  • Clean stovetop, burners, knobs, and drip pans

  • Polish stainless steel surfaces

  • Clean exterior range hood

  • Remove cobwebs

  • Mop floors

Ready to book?

You can book your professional house cleaning services online anytime through our 👉 booking page

 

What’s included in a Deep Cleaning Service in Fulton, MD?

For homes in Fulton, Maple Lawn, and surrounding Howard County areas, first-time clients who haven’t had their home professionally cleaned within the last month will need to add the Deep Clean option in the Extras section when booking. This gives our crew the time needed to deliver the high-quality results we’re known for.

Once your first visit is complete, our Standard Clean is ideal for weekly, biweekly, or monthly house cleaning services moving forward.

✨ Deep Cleaning

Recommended for first-time cleanings, homes that haven’t been professionally cleaned in the last month, or when you want a full reset.

All Areas

Vacuum and mop floors

Dust accessible surfaces

Dust blinds and vents

Empty trash bins

Clean light switches & high-touch areas

Wipe interior doors (as reachable)

Clean window ledges

Detail dusting of doors & frames

Extra attention to corners and buildup

Bedrooms & Living Areas

Dust furniture and surfaces

Vacuum rugs and carpets

Light tidying (no decluttering)

Wipe reachable surfaces more thoroughly

Bathrooms

Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected

Toilets cleaned and disinfected

Floors cleaned and disinfected

Mirrors cleaned

Exterior of cabinets and drawers cleaned

Empty trash, wipe down trash can

Switch plates cleaned

Doorknobs cleaned and disinfected

Wipe down door frames and door facings

Wipe down window sills

Wipe down baseboards

 

Kitchen

Sweep/Mop

Thorough Dusting

Clean ceiling fans and light fixtures

Sinks, fixtures, counters cleaned and disinfected

Exterior of appliances cleaned

Exterior of cabinets and drawers cleaned

Microwave cleaned and disinfected, inside and out

Exterior of range hood cleaned

Stove top, burners, drip pans, and knobs cleaned

Stainless steel polished

Empty trash, wipe down trash can

Switch plates wiped down

Doorknobs cleaned and disinfected

Wipe down door frames and door facings

Wipe down window sills

Wipe down baseboards

Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)

Wipe down furniture

Ready to book?

You can book your professional house cleaning services online anytime through our 👉 booking page

 

For homes in Fulton, Maple Lawn, and surrounding areas, first-time clients who haven’t had their home professionally cleaned within the last month will need to add the Deep Clean Clean option in the Extras section when booking. This gives our crew the time needed to deliver the high-quality results we’re known for.

Once your first visit is complete, our Standard Clean is ideal for weekly, biweekly, or monthly house cleaning services moving forward.

🧹 Standard Cleaning

Best for regularly maintained homes and ongoing weekly, bi-weekly, or monthly service.

Living Areas & Bedrooms

  • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

Ready to book?

You can book your professional house cleaning services online anytime through our 👉 booking page

 

TRUST & SAFETY

Your satisfaction matters to us. If something was missed during your cleaning, please let us know within 24 hours of your service so we can make it right.

We do not offer cash refunds for completed cleaning services. Instead, we provide a complimentary re-clean of the affected area when notified within the required timeframe. This allows us to address concerns fairly and consistently while maintaining quality standards.

Re-clean requests must be:

  • Reported within 24 hours of service

  • Limited to areas included in the original booking

  • Accompanied by access to the home

If a re-clean is completed and the issue remains unresolved, we will review the situation on a case-by-case basis.

Our goal is transparency and quality — no surprise charges, and no unresolved concerns.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a MapleLawn Cleaning Services certified cleaner

The majority of our bookings are made online, so we take securing your billing information very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

If something isn’t right, please let us know within 24 hours of your service. We take concerns seriously and will review the issue promptly. When appropriate, we’ll arrange a complimentary re-clean of the affected area to make it right.

Our goal is quality, transparency, and a smooth experience every time.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

PRICING & POLICIES

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

MISCELLANEOUS

Our customer service team is available to serve you 9:00 am – 5:00 pm EST. Monday – Friday. You can book your MapleLawn Cleaning Services 24 hours a day on our booking page here.

The number of cleaners depends on the size of your home, the type of service booked, and scheduling needs. Smaller homes may be serviced by one cleaner, while larger homes or more detailed services may require a team.

Our goal is to assign the right number of professionals to complete your cleaning efficiently and to our quality standards.

You can book your Maple Lawn cleaning services 24 hours a day on our booking page here.

Yes! Many of our clients are not home during their cleaning. Just be sure to provide clear access instructions  during your check out in the notes section (key, lockbox, or entry code) ahead of time so our team can complete the service smoothly.

We understand plans change. You may cancel or reschedule your cleaning by contacting us at least 24 hours before your scheduled appointment. Cancellations made with less than 24 hours’ notice are subject to a 50% cancellation fee to cover reserved time and staffing.

If you need help updating your booking, just email us at [email protected] or text/call us at 240-786-1676 — we’re happy to assist.

Our goal is to deliver high-quality, safe, and consistent cleaning services. While we’re happy to help in many ways, there are certain services and conditions that fall outside the scope of what we offer.

For safety, liability, and quality reasons, MapleLawn Cleaning Services does not provide the following:

Out-of-Scope or Specialized Services

  • Exterior window cleaning

  • Deep carpet or floor treatments (steam cleaning, polishing, waxing, refinishing)

  • Post-construction or renovation cleaning booked through our standard online system

  • Removal of paint, adhesives, or construction residue

  • Cleaning inside dishwashers, washing machines, or other internal appliance components

  • Odor remediation (including smoke, mold, or animal-related odors)

  • Rodent- or insect-infested properties

Items & Areas We Cannot Safely Clean

  • Areas that cannot be reached safely with a step stool or extension tools

  • Light bulbs or fragile fixtures

  • Thin or delicate mini blinds that may bend or break

  • Heavy wall staining or marks that may require repainting

  • Excessive pet hair embedded in upholstery

Handling & Access Limitations

  • Moving or lifting heavy items (appliances, large furniture, or equipment)

  • Rearranging personal belongings, décor, or fragile items

  • Cleaning while other services are actively being performed in the home (painting, plumbing, construction, etc.)

Important Notes

If you are unsure about your cleaning or an item above, please call us to discuss!

You can book your MapleLawn cleaning services 24 hours a day through our online booking page.

It’s important to book the cleaning service that matches the actual size and needs of your home. This ensures our cleaners are scheduled with enough time to clean your home thoroughly and effectively.

If additional rooms or areas are added upon arrival, it may result in incomplete cleaning or schedule disruptions. Accurate bookings allow us to provide consistent, thorough, and reliable service during each visit.

If you need to update your booking to reflect the correct number of rooms or bathrooms, please contact us for assistance.

You can book your professional house cleaning services online anytime through our 👉 booking page

MANAGE YOUR ACCOUNT

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

GETTING STARTED

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our booking page.

We proudly serve Maple Lawn, Fulton, Laurel, Columbia, Ellicott City, Silver Spring, and surrounding areas in Howard, P.G. Anne Arundale and Montgomery County, Maryland. You can book your  cleaning services 24 hours a day on our booking page here.

 

You bet! Extras are available on our booking page, and you can add special instructions in the notes section when you book.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

You can book your Maple Lawn cleaning services 24 hours a day on our booking page here.