MapleLawn Cleaning Services
A brand operated by NovaBiz LLC
Last Updated: January 27, 2026
NovaBiz LLC (“NovaBiz,” “we,” “us,” or “our”) operates MapleLawn Cleaning Services (“MapleLawn”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, request services, or communicate with us by phone, text message, or email.
1. Information We Collect
We collect information you voluntarily provide, including:
• Name
• Phone number
• Email address
• Service address
• Billing information processed securely through third-party payment providers
• Service details and preferences
We may also automatically collect limited technical information such as IP address, browser type, device type, and website usage data for analytics and security purposes.
2. How We Use Your Information
We use collected information to:
• Respond to service inquiries and requests
• Schedule and provide cleaning services
• Process payments and send receipts
• Communicate appointment confirmations or service changes
• Provide customer support and follow-up communication
• Improve service quality and customer experience
• Comply with legal and regulatory requirements
We do not sell personal information.
3. Phone Calls, Text Messages & Service Communications
By providing your phone number and submitting a booking or inquiry, you consent to receive calls, emails, and SMS text messages from MapleLawn Cleaning Services regarding appointments, service updates, customer support, and account notifications.
Consent to receive messages is not a condition of purchase.
Message frequency varies depending on service activity. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP. Transactional messages related to active or scheduled services may still be sent as necessary to complete services.
Calls may be monitored or recorded for quality assurance and training purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. Payment Processing
We do not store full credit or debit card numbers.
Payments are securely processed through third-party payment processors such as Stripe, which maintain their own privacy and security standards.
Charges may appear on billing statements as NovaBiz LLC.
5. Sharing of Information
We share personal information only as necessary to operate our business, including with:
• Independent contractors or service professionals performing requested services
• Payment processors to complete transactions
• Technology providers supporting scheduling, communications, or hosting services
• Legal authorities when required by law
Third parties may use information only as necessary to provide authorized services.
6. Independent Contractors & Service Providers
Cleaning services may be performed by independent contractors or third-party professionals engaged by NovaBiz LLC.
These providers receive only the information necessary to perform services and are prohibited from using customer information for unrelated purposes.
7. Cookies & Analytics
Our website may use cookies or similar technologies to improve website functionality, security, and analytics.
You may disable cookies in your browser settings, though some website features may not function properly.
8. Photos & Quality Control
We may take limited before-and-after photos of cleaned areas for quality control and dispute resolution.
We avoid intentionally capturing faces, personal documents, or sensitive personal information.
Customers may request that no photos be taken prior to service.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no data transmission or storage system can guarantee absolute security.
10. Data Retention
We retain personal information only as long as necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.
11. Your Rights & Choices
You may request access to, correction of, or deletion of personal information or opt out of marketing communications by contacting us using the information below.
12. Children’s Privacy
Our services are not directed to children under age 13, and we do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
14. Contact Information
NovaBiz LLC
Operating as MapleLawn Cleaning Services
10945 Price Manor Way, Unit 465
Laurel, MD 20723
Phone: 240-786-1676
Email: [email protected]