MapleLawn Cleaning Services
A brand operated by NovaBiz LLC
Last Updated: 01/27/2026
NovaBiz LLC (“NovaBiz,” “we,” “us,” or “our”) operates MapleLawn Cleaning Services (“MapleLawn”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, book services, or contact us by phone, text, or email.
1. Information We Collect
We collect information you voluntarily provide, including:
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Name
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Phone number
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Email address
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Service address
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Billing information (processed securely by third-party payment processors)
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Service details and preferences
We may also automatically collect limited technical information such as IP address, device type, browser type, and website interaction data for security and analytics purposes.
2. How We Use Your Information
We use your information to:
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Respond to inquiries and service requests
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Schedule and provide cleaning services
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Process payments and send receipts
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Communicate about appointments, changes, or service issues
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Improve service quality and customer experience
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Comply with legal, regulatory, and insurance requirements
We do not sell your personal information.
3. Phone Calls, Text Messages & Lead Communications
By submitting your contact information or booking a service, you consent to receive calls, text messages, and emails from MapleLawn Cleaning Services related to:
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Service requests
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Appointment confirmations or changes
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Customer support and service follow-ups
Message and data rates may apply.
You may opt out of non-essential communications at any time by replying “STOP” to text messages or contacting us directly. Transactional messages related to active bookings may still be sent as required.
Calls may be monitored or recorded for quality assurance and training purposes.
4. Payment Processing
We do not store full credit or debit card numbers.
Payments are processed securely by third-party payment processors (such as Stripe), which maintain their own privacy and security practices.
Charges may appear on your statement as NovaBiz LLC.
5. Sharing of Information
We may share your information only as necessary to operate our business, including with:
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Independent contractors or third-party cleaning professionals to perform requested services
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Payment processors to complete transactions
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Technology and service providers that support scheduling, communications, analytics, or website hosting
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Legal or regulatory authorities when required by law
All third parties are permitted to use your information only for authorized business purposes.
6. Independent Contractors & Service Providers
Cleaning services may be performed by independent contractors or third-party professionals engaged by NovaBiz LLC.
These providers receive only the information necessary to complete your service and are prohibited from using your information for any other purpose.
7. Cookies & Analytics
Our website may use cookies or similar technologies to support functionality, security, and analytics.
You may disable cookies through your browser settings, though some features may not function properly.
8. Photos & Quality Control
We may take limited before-and-after photos of cleaned areas for quality control and dispute resolution.
Photos will not intentionally include faces, mail, or sensitive personal information.
If you prefer that no photos be taken, you must notify us before service begins.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee absolute security.
10. Data Retention
We retain personal information only as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.
11. Your Rights & Choices
You may request access, correction, or deletion of your personal information, or opt out of marketing communications, by contacting us.
12. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect information from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
14. Contact Information
NovaBiz LLC
Operating as MapleLawn Cleaning Services
📞 240-786-1676
📧 [email protected]